What is your return policy?
Returns are available 30 days from date of purchase. If 30 days have gone by since your purchase, only partial refunds, credit or exchanges will be available at our discretion.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn, unwashed, and be free of stains, makeup, deodorant, or wear. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted, such as any item that is returned more than 30 days after delivery, any item not in its original condition/is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@alutelifestlye.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They may however be exchanged for an item of equal value or store credit at our discretion.
We only replace items if they are defective, damaged or at our discretion. If you need to exchange items for the same item, send us an email at Customerservice@alutelifestlye.com and send your item to:
100 N. 18th Street, Suite 300, Philadelphia, Pennsylvania, 19103, .
To return your product, you should mail your product to:
100 N. 18th Street, Suite 300, Philadelphia, Pennsylvania, 19103,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.